Systems operation

About this service

As part of this service, we ensure the continued operation of our customer’s IT systems.
This includes

troubleshooting
preventive measures and
maintenance

– all for a monthly flat-fee.

Our service offering includes: Fixed monthly fee (operation, foreseeable costs) + fulfilment of on-demand requests The fixed monthly fee includes:

the cost of troubleshooting work,
supervision and monitoring,
maintenance (proactivity),
system administration (processing of changes to access rights, etc.)

Benefits

Our customers don’t necessarily need to maintain their own in-house competence for IT tasks, thus reducing internal staffing and salary costs. Instead, they can focus all their efforts on their core business.
They can rely on our experienced and prepared team to prevent errors from occurring and to quickly eliminate any that do occur.
It’s not a problem for us if the company already has its own internal IT organization, because in this case we provide competences and activities that complement their IT activities.
It’s important to note that we do not provide a single admin, but a full team of experts. We can provide specialists in all areas of IT.
We can obtain direct developer’s support for Microsoft, Veeam and BitDefender products. We work with trained experts and state-of-the-art technologies.
We work with trained experts and state-of-the-art technologies.
We perform our tasks based on proven methodologies (e.g. ITIL, ISO 27001).
We’re available by phone and email during working hours and 24/7 via our Hotline portal.
Our service can be integrated into existing internal IT capabilities.

Why is it useful for you?

It’s good for you because you don’t have to worry about IT. You can save time with us. You get peace of mind and get your work done smoothly, all for good value for money. Your costs remain predictable and you can plan for the future.

Example

We complement your company’s existing internal IT expertise and resources, and provide support for Microsoft software and cloud services directly from the developer. Get a quote tailored to your company’s needs.